What Is Music Link™?
What Kind of iPod do I Need for Acura Music Link?
What's Included?
How Does Acura Music Link Work? (Overview)
What Is Acura TTS?
Is Music Information Shown on the Audio Display or Navigation Screen?
How Can I Select New Songs With Music Link™?
How Can I Use Music Link Without TTS?
What is the TTS program? How Can I Use It to Search My iPod?
How Do I Make My System Compatible With TTS?
Step 1: Verify that your iPod works with Music Link.
Step 2: Check your computer & operating system for TTS compatibility.
Step 3: iTunes settings and procedures.
Step 4: iPod settings, and videos on the iPod.
Step 5: Check available free space on your iPod.
Step 6: Check for the latest TTS software.
Installing the TTS software-Mac OS X
Run TTS manually-Mac OS X
Stopping TTS-Mac OS X
Uninstalling TTS-Mac OS X
Installing the TTS software-Windows 2000/XP
Run TTS manually-Windows 2000/XP
StoppingTTS-Windows2000/XP
Uninstalling TTS-Windows 2000/XP

TTS settings: voice volume level
TTS settings: voice sound & speed-Mac OS X
TTS settings: voice sound & speed-Windows 2000/XP

Troubleshooting: basic steps
Troubleshooting: resetting your iPod

Troubleshooting: Music Link: no check mark on iPod after connecting
Troubleshooting: Music Link: the check mark remains on the iPod after disconnect
Troubleshooting: Music Link: I can't switch to iPod mode on my radio
Troubleshooting: Music Link: the iPod didn't resume playing where it left off
Troubleshooting: Music Link: I can't see song text (artist name, etc)
Troubleshooting: Music Link: Track number on the radio is blank
Troubleshooting: Music Link: Track number is different on different displays.
Troubleshooting: Music Link: iPod is not charging
Troubleshooting: Music Link: No sound
Troubleshooting: Music Link: Song stopped suddenly
Troubleshooting: Music Link: Song has noises (clicks, pops, etc), or silent gaps.
Troubleshooting: Music Link: when I disconnected or reconnected the iPod, it is not in Shuffle mode any more

Troubleshooting: TTS: No TTS voice while navigating iPod content
Troubleshooting: TTS: Search result does not match
Troubleshooting: TTS: TTS voice announcements are heard during shuffle mode
TTS voice pronunciations are wrong
TTS voice is hard to understand
Troubleshooting: TTS: TTS voice announcements don't all sound the same
Troubleshooting: TTS: deleting/removing TTS files from iTunes/iPod
Troubleshooting: TTS: the TTS program cannot locate the iPod
Troubleshooting: TTS: the TTS program does not launch automatically
Troubleshooting: TTS: TTS stops (or Freezes) in the middle of processing

What Is Acura Music Link™?
Acura Music Link is an accessory adapter that allows you to play the music on your AppleR iPod on your vehicle's audio system. Designed specifically for Acura vehicles, Music Link connects the iPod directly to the vehicle's audio system for the best sound-quality results (It does not broadcast music from the iPod on a radio frequency). It has also been designed using your vehicle's computer bus system specification, to avoid side effects which can occur with third party adaptors.
Your dealer installs the Music Link adapter cable in the glove box (on most models). Once connected, Music Link allows you to use the controls on your vehicle's audio system to play and search for music on your iPod, and it charges the iPod battery.

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What Kind of iPod do I Need for Acura Music Link?
Acura Music Link works exclusively with applicable Apple iPod players; it is not compatible with other MP3 players. Currently, the compatible iPods released to date are the 1st & 2nd generation iPod nano, 5th generation iPod with video, 4th-generation iPods, and the iPod mini. The Music Link does not work with iPod shuffle or 3rd-generation and earlier iPods, since they do not support the correct communication protocol. If you are in doubt as to which iPod you have, see "Identifying different iPod models" at http://docs.info.apple.com/article.html?artnum=61688

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What's Included?
The Music Link kit includes a dealer-installed adapter cable, a Quick Reference Guide, and a CD-ROM for use on your home computer. The Quick Reference Guide contains a general overview of the accessory and some model-specific information to help you get started quickly. On the Music Link CD-ROM, you'll find a more comprehensive, model-specific User's Guide and the optional Acura TTS (text-to-speech) software.

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How Does Acura Music Link Work (Overview)?
Acura Music Link has six play modes/categories, or six ways to listen to music: you can search playlists, search artists, search albums, search genres, shuffle all albums, and shuffle all songs. Each disc number (1-6) on your vehicle's audio system corresponds with a play mode/category in the Music Link. For example, selecting disc number 1 on your audio system activates the playlist search in your Music Link.

Select Category/Play Mode

Disc 1

Search Playlists*

Disc 2

Search Artists*

Disc 3

Search Albums*

Disc 4

Search Genres*

Disc 5

Shuffle All Albums

Disc 6

Shuffle All Songs

*For these search categories, you must use the TTS software included on the Music Link CD.

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What Is Acura TTS?
Acura TTS (text-to-speech) is a software application provided on the Music Link CD-ROM for those who want additional play modes. This optional software installs on the Mac or PC you use with your iPod. It scans the iPod library to create text-to-speech files (voice prompts) for the playlists, artists, albums, and genres (but not song titles) on the iPod. The text-to-speech files are automatically saved in iTunes (the software program used with an iPod) and copied onto the iPod. Your Music Link uses these voice prompts to help you search for music on your iPod while you're in your vehicle.

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Acura TTS is optional. You can choose not to install Acura TTS and still use Acura Music Link. If you do so, however, you will only be able to use the shuffle all albums and shuffle all songs play modes.
Note that Acura Music Link does not have voice recognition. While it does speak (it has voice prompts), it does not recognize voice commands.

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Is Music Information Shown on the Audio Display or Navigation Screen?
With Acura Music Link, you'll see the track number, elapsed time, and disc number (play mode/category) in your vehicle's audio display or navigation system screen, because at the time it was designed, radios would not accept text from external CD changers. (Music Link appears to the radio like an external CD changer).

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How Can I Select New Songs With Music Link™?

When you first connect your iPod, Music Link resumes playing the last selection. (If the iPod's play queue is empty, for example after updating from the computer, then DISC 6 is automatically started. To make a new selection, Music Link has six play modes/categories. Since the Music Link emulates an external CD changer, each mode appears like a CD in the changer:
DISC 1 - Search by Playlist*
DISC 2 - Search by Artists*
DISC 3 - Search by Albums*
DISC 4 - Search by Genres*
DISC 5 - Shuffle Albums
DISC 6 - Shuffle Songs
*The first four modes require using the TTS program included with Music Link™; further details are below.

Some CD commands work the same as with a CD player or CD changer:

  • DISC UP/DOWN - Change the DISC number up/down. Note: the disc number does NOT indicate what mode you are currently in.
  • TRACK UP/ DOWN - Change to next/previous tracks.

Other CD commands work differently:

  • RND or RANDOM: Shuffles/unshuffles the currently loaded list of songs. Not all radios have this function. DISC 6 is always shuffled, and ignores the RND button.
  • FWD/RWD or FORWARD/REWIND: These commands start whichever mode is indicated by the current disc number, and are also used within TTS searches as explained below. Fast forward and rewind are therefore not available with Music Link.

For exact details of what buttons to use in your vehicle, please see the User's Guide for your vehicle, which can be found on the CD-ROM included with the Music Link. If your vehicle was recently introduced and does not appear on the CD-ROM, please check http://musiclink.Acura.com.

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How Can I Use Music Link Without TTS?
Music Link offers two playback modes which don't require using TTS software on your computer: Song Shuffle mode and Album Shuffle mode.

Song Shuffle Mode (DISC 6)

  • To use this mode, first set your DISC number to 6. Next, activate the mode by FWD or RWD.
  • When you start this mode, Music Link loads the entire iPod as a playlist, and plays it in shuffled order.
  • If you are already in DISC 6, then FWD/RWD will re-shuffle the entire song list.
  • RANDOM commands from your radio, if available, are ignored. You cannot un-shuffle this mode.

Album Shuffle Mode (DISC 5)

  • To use this mode, first set your DISC number to 5. Next, activate the mode by FWD or RWD.
  • When you start this mode, Music Link randomly* picks an album from your iPod and begins playing it. (*Since album selection is truly random, it is possible for the same album to be picked twice in a row).
  • When one album finishes playing by itself, a new album is randomly* picked and begins playing. (Using TRACK UP/DOWN will not cause a new album to be picked).
  • If you are already in DISC 6, then FWD/RWD will re-shuffle the entire song list.
  • The RANDOM command causes the current album to change to a shuffled order.

Other searches by Playlist, Artist, Album, or Genre are possible using the TTS function described next.

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What is the TTS program? How Can I Use It to Search My iPod?

The TTS software lets you "hear" what is on your iPod and select what to play. In detail, once installed, the software:

  • Leaves a "Helper" application on your computer, which detects when you connect an iPod. The "Helper" always runs in the background when your computer is on.
  • Launches the Acura TTS program automatically when it detects the iPod connected to the computer.
  • Scans the song contents of the iPod (not iTunes!).
  • Using your computer's built-in Text-To-Speech function, creates synthesized voice files, which read out names of available Playlists, Artists, Albums and Genres.
  • Organizes those files into special playlists, then loads the special playlists and TTS name files onto the iPod. (The special playlists' names all start with "ZZZTTS" ).
  • Deletes incorrect TTS files from the iPod and updates the special playlists (if you used TTS before).

As noted elsewhere, most radios can't display song names from external CD changers, even if they do from XM Radio, navigation, or built-in CD players or changers. And the radios similarly do not offer search functions for external CD changers. The TTS software therefore provides a very handy function. However, please take time to study the materials related to TTS before you start using it, or you may find yourself frustrated.

Once you have the TTS software installed on your computer, and have run it to generate voice files and save them to your iPod, here is how you would Search by Playlist, Artist, Album or Genre:
  • Use DISC UP/DOWN to select the DISC number for the desired category:

DISC 1 - Search by Playlist*
DISC 2 - Search by Artists*
DISC 3 - Search by Albums*
DISC 4 - Search by Genres*

  • Press FWD to begin the search. You'll hear the letters of the alphabet which contain entries announced over the speakers: "A, B, D, E, K¡K"
    • Entries with punctuation may be classified in "Punctuation" which will be announced first if present.
    • Entries with numbers may be classified in "Zero through nine" which will be announced next if present.
    • Then alphabetical entries are heard.
    • Lastly, an "Others" category may be announced. This can include, for example, names with only Asian or Arabic characters, which may be recorded as "Not Speakable."
  • Press TRACK UP to make a selection. The first song within the selection starts to play.
    • For example, if you used DISC 4 to search by Genre, and pressed FWD when you heard "J," the first "Jazz" song would play.
    • If you goof and mis-select, press FWD within 3 seconds and you will hear the announcements again.
  • If you want to hear what entries are inside a particular selection, press FWD within 3 seconds. (If the iPod responds very quickly, you may hear the song from the previous step start to play before you hear the entries announced).
  • The entries inside a selection are announced.
    • For example, if you were in DISC 2 (Artists), selected "M," and then pressed FWD, you might hear "Madonna¡KMarillion¡KMoby¡KMolly Hatchett¡KMotorhead" announced.
    • The announcement keeps repeating until you make a selection. This is for safety; you do not need to hurry to pick an item, because if you miss it the list repeats.
  • Press TRACK UP to make a selection. The first song within the selection starts to play.
    • For example, if you selected "Motorhead" then the first Motorhead song on the iPod will play, according to the iPod's default order.
    • If you goof and mis-select, press FWD within 3 seconds and you will hear the announcements again.

Note: at any point above, RWD/TRACK DOWN do the same processes in reverse order.
The processes of installing and running TTS follow below.

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How Do I Make My System Compatible With TTS?

Step 1: Verify that your iPod works with Music Link.

  • Please see "What Kind of iPod Do I Need for Music Link?" above
  • If older than noted below, update your iPod firmware by connecting to iTunes.

Step 2: Check your computer & operating system for TTS compatibility.
TTS version 1.3 was tested with the following:

  • iTunes version 7.0.1 (visit www.apple.com/itunes/download to download the latest version of iTunes, or use Software Update)
  • iPod firmware: 3.1.1 (click wheel), 1.2.1 (photo), 1.4.1 (mini), 1.2 (1st generation nano), 1.02 (2nd generation nano), 1.2 (5G video)
  • USB 2.0 or FireWire (note: not all iPods work with FireWire)
  • Mac OS X 10.3.9 or 10.4.8, OR
  • Windows 2000 (SP4) or Windows XP (SP2)

Changes to any of the above could result in incompatibility. TTS only works with iTunes, not with any other program to manage songs on the iPod.

Step 3: iTunes settings and procedures.
The following only apply if you are using the TTS software:

  • You must run and complete the TTS program every time you add, delete, or rename audio content-including music videos and video podcasts-on your iPod (even just one item!). Then, update the iPod from iTunes. Otherwise, the music played may not match the selection you made.
  • Do not put "TTS" in any song's Get Info comment field
  • Do not delete songs from your hard drive(s) without deleting them in iTunes. In other words, you should not see any songs with an exclamation mark next to them. TTS will "see" these songs in iTunes and try to index them, but since the songs don't exist the TTS will not work properly. It is OK to delete songs from your hard drive(s) without deleting them from iTunes.
  • Trying to share an iPod across Windows and Mac platforms may not work, due to differences in drive formatting.
  • Song names must be standard ASCII alphabet & numbers. Non-English characters, double-wide fonts, and so on are not supported and may be read as "not speakable."

Step 4: iPod settings, and videos on the iPod.
The following only apply if you are using the TTS software:

  • Make sure to set "Compilations" to "OFF" in your iPod.
  • From the top menu in your iPod, select "Settings" then scroll down to "Compilation" and choose "OFF." Some iPods may not have this setting.
  • Updating files on the iPod: automatic updating of the iPod is much quicker than manual updating, because iTunes itself will transfer the TTS files in a batch. (Under manual update, the TTS program must copy the files one-by-one which is much slower). If your iPod cannot fit your entire library, make a special playlist(s) for your player and select it for copying. To choose auto vs. manual sync, right- or option-click on the iPod icon in iTunes to open the preferences menu. Then under each tab for Music, Podcasts, etc. choose what you want to update. Note: If you automatically update your iPod please ensure that all TTS playlists (those beginning with "ZZZTTS") are selected for updating!
  • Videos on the iPod: Acura TTS 1.3 is compatible with videos purchased from the iTunes Music Store (iTMS) with iTunes 7.0.1. In general, movies and TV shows do not appear on the iPods music list, and will not be indexed by TTS. Music videos appear in the music list and will be indexed by TTS. Video podcasts currently do not appear in the music list and are not indexed by TTS. Non-iTunes Store videos are not supported, and may not work. If you have difficulties, try experimenting with the "kind" and "skip when shuffling" settings for the videos (select the track and Get Info or right-click).

Step 5: Check available free space on your iPod.
Acura TTS requires some free space in your iPod to load Acura TTS voice files used by Acura Music Link?. TTS indexes all playlist, artist, album, and genre names. Each unique name causes a TTS file to be created; the size depends on the length of the name. The amount of space the TTS files occupy therefore varies:

  • If you mostly have complete albums saved via Apple Lossless Encoder, 1% free space might suffice.
  • If you mostly have single songs, compressed heavily (for example, 128k) then you might need 4-5% free space.
  • If your iPod does not have enough space for the TTS files, a "not enough free space" or "could not copy" type of message should appear in iTunes &/or TTS after you run the program. (Be sure the iPod is updating all playlists, or at least all the "ZZZ" titled TTS playlists).
    • Remove songs or data off your iPod (not iTunes) to create enough free space.
    • Re-run Acura TTS.
  • To check if the iPod is full, you can check it two ways:
    • From the main menu iPod, choose Settings --> About and look at the space remaining.
    • If the iPod is connected in iTunes, you can click on the iPod icon, and the space available is displayed at the bottom of the iTunes page.
    • Zero or near-zero space probably means not all the TTS information transferred to the iPod. Make room and re-run TTS.
  • If you experience mismatched TTS searches, it is possible the TTS tracks did not all copy onto the iPod, but for some reason no warning appeared (perhaps you checked "don't tell me this again"?).

Step 6: Check for the latest TTS software.
Acura TTS now supports iPod video and automatic updating. Compare the TTS version on your Music Link CD-ROM versus the latest version by clicking here.

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Installing the TTS software-Mac OS X

Note that Album Shuffle (DISC 5) and Song Shuffle (DISC 6) modes don't require TTS software.
Before installation, you must be logged in with administrative rights. If you can run Software Update from the Apple menu, and correctly enter the password, you have administrative rights. If you are on a restricted account, you must ask whoever controls the computer to allow your installation.?
Graphics may vary from the pictures below depending on the exact version of your operating system.

1. Insert the Music Link? TTS CD-ROM.

2. Once the computer reads the disc, double click the CD-ROM icon which appears in the finder to open the content.

3. Open the "Mac TTS Installer" folder.

4. Double click the "Acura TTS.pkg" icon.

5. An installation dialog box will open. Click "Continue".

6. Read the installation notes, then click "Continue."

7. Read the Software License Agreement, then click "Continue."

  • Click "Agree" to continue.
  • If there's more than one destination drive, select correct drive then click "Continue". Usually the original hard drive is named "Macintosh HD" unless it has been renamed.

10. Click "Install".

11. Installation begins and will show a progress bar.

12. When the install is finished, a "software was successfully installed" message appears. Click "Close" to finish the install.

TTS will launch automatically when an iPod is connected. However, if the iPod is delayed appearing in iTunes, TTS will time out and tell you an iPod cannot be found. This may happen if iTunes opens a dialog box asking if you want to update iPod firmware, or change the library the iPod is synced to, or some other message. In that case, once the iPod appears in iTunes, you can
Run TTS manually:

  • Open the "Applications" folder in the Finder.
  • Open the "Acura TTS" folder.
  • Locate and double click on the "Acura TTS" program icon.

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Stopping TTS-Mac OS X
If you wish to stop the TTS program from starting whenever it sees an iPod mount in iTunes, follow the procedure below. Please note that TTS will work again after a reboot unless you uninstall it. And, if you stop TTS before it finishes, the music played may not match the selection you made.

  • Run "Activity Monitor."
  • Locate and highlight "Acura Helper."
  • Click, "Stop process."

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Uninstalling TTS-Mac OS X

If you need to uninstall the TTS program, there are two methods.

Method 1

  1. Open System Preferences.
  2. Click the Account Preferences icon.
  3. Select your user account.
  4. Choose Startup/Login items.
  5. Select "AcuraHelper".
  6. Click "-" to remove it from the startup list.
  7. Log out (or restart) and log back in.
  8. Locate Acura TTS folder in Application folder.
  9. Drag entire content of Acura TTS folder into trash.
  10. Empty the trash!

Method 2 (Be careful not to quit critical processes by accident!)

  1. Open Activity Monitor from within the Applications folder in the Finder.
  2. Locate and highlight "AcuraHelper".
  3. Quit the process.
  4. Drag the entire TTS folder into trash.
  5. Empty the trash!

Note: if you want to stop TTS from automatically running just until your next reboot, follow steps 1-3 of Method 2.

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Installing the TTS software-Windows 2000/XP

Note that Album Shuffle (DISC 5) and Song Shuffle (DISC 6) modes don't require TTS software.

Before installation, you must be logged in with administrative rights. If you can change other settings on your computer, you probably have administrative rights. If you are on a restricted account, you must ask whoever controls the computer to allow your installation.

Graphics may vary from the pictures below depending on the exact version of your operating system. Also, if you are using the update-only installer, not all of the steps below will be followed. Note: the update-only installer can ONLY be used if you previously installed TTS from the CD-ROM. Otherwise, even if your computer contains the .NET framework and speech engine, other TTS components will be missing.

1. Insert the Music Link? TTS CD-ROM into your computer.

2. Go to "My Computer" and double click the CD icon.

3. Open the "Windows TTS Installer" folder.


4. Double-click "Setup.exe" to run the installer.

5. The setup program looks for Microsoft's .NET Framework on your computer. If a "Would you like to install Microsoft .NET¡K" message appears, click "OK" to install the .NET Framework. TTS won't work without it.

6. A License Agreement screen appears. Select "I Agree" and click "Install" to start install.

7. Installation of .NET begins and a progress bar appears.

8. Click "OK" to finish .NET Framework installation when the "installation complete" message appears.

9. A "Preparing to install" screen appears.

10. When the Setup Wizard screen appears, click "Next" to continue.

11. Read the installation notes, then click "Next" to continue.

12. Read the License Agreement, then click "I Agree" and "Next" to continue.

13. Then click "Next" to confirm and start installation.

14. Installation begins and will show a progress bar.

15. When the install is finished, a "successfully installed" message appears. Click "Close" to finish the install.

15. Restart your computer.

TTS will launch automatically when an iPod is connected. However, if the iPod is delayed appearing in iTunes, TTS will time out and tell you an iPod cannot be found. This may happen if iTunes opens a dialog box asking if you want to update iPod firmware, or change the library the iPod is synced to, or some other message. In that case, once the iPod appears in iTunes, you can
Run TTS manually:

  • Click the "Start" menu.
  • Select "Programs".
  • Select "Acura TTS".
  • Select the Acura TTS program and double click.

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Stopping TTS-Windows 2000/XP
If you wish to stop the TTS program from starting whenever it sees an iPod mount in iTunes, follow the procedure below. Please note that TTS will work again after a reboot unless you uninstall it. And, if you stop TTS before it finishes, the music played may not match the selection you made.

  • Activate the Task Manager by pressing CTRL-ALT-DELETE.
  • A small dialog box appears; select "Task Manager."
  • Click the "Application" tab.
  • Locate and highlight "Acura Helper."
  • Click "End Task"; don't click the wrong item by mistake!

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Uninstalling TTS-Windows 2000/XP

If you need to uninstall the TTS program, do the following:

  • Open the Control Panel.
  • Click the "Add or Remove Program" icon.
  • Locate and highlight "Acura TTS."
  • Click the "Remove" button.
  • Follow the dialog to continue removal.

Note: if you want to stop TTS from automatically running just until your next reboot, press CTRL-ALT-DEL to open a dialog box from which you can select the Task Manager. Find and select "AcuraHelper" and quit the process.

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TTS settings: voice volume level

The volume level for TTS voice files is fixed by your computer and cannot be adjusted. Even though iTunes has an adjustment for playback volume under the Get Info options for each track, this is ignored when the iPod is connected via the dock connector as with Music Link.

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TTS settings: voice sound & speed-Mac OS X

You can change the TTS voice to sound different.
1. Open System Preferences and click the "Speech" icon.
2. Click the "Default Voice" tab.
3. Select a new voice type and speed.
4. Click "Play" to hear the voice generated by the computer.
5. Once satisfied with the voice type and speed, close the dialog box.
6. Delete old TTS voice files from the iPod and also from iTunes.
7. Re-run Acura TTS. Click here for "Using Acura TTS"
The system has only been thoroughly checked with the default voice. Other voices may work fine but operation is not guaranteed. At this time we have identified three Mac voices that cause problems with the TTS software:

  • Bad News
  • Cellos
  • Pipe Organ

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TTS settings: voice sound & speed-Windows 2000/XP

You can change the Windows TTS voice to sound different.
1. Open Control Panel.
2. Click the "Speech" icon.
3. Click the "Text-To-Speech" tab at the top.
4. Select a new voice type and speed.
5. Click "Preview Voice" to hear the voice generated by the computer.
6. Once satisfied with the voice type and speed, click "OK".
7. Delete old TTS voice files from the iPod and iTunes.
8. Re-run Acura TTS.

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Troubleshooting: basic steps
If you encounter a problem, there are some general steps you can take:

  • Be sure your iPod and iTunes are updated to the tested versions.
  • Unplug the iPod. Replug the iPod, being very careful the plug is not crooked, and locks securely.
  • If the iPod is off, turn the iPod on before plugging it in. (If the iPod is hibernating, or its battery is very low, Music Link cannot wake it up. If you cannot turn the iPod on, you may need to connect it to the AC charger for a while).
  • Shut off the vehicle. Wait at least two minutes. Remove the iPod. Turn on the iPod. Turn on the vehicle, without the iPod connected. Change to iPod mode; you should see a "No Magazine" /" CD Eject" or similar message. Turn on the iPod and plug it in.
  • If you cannot change to iPod mode, Music Link needs to be serviced by a dealer.

More detailed troubleshooting notes follow below.

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Troubleshooting: resetting your iPod

Occasionally software glitches may occur and your iPod may lock up. As a first step, perform this simple reset procedure as described below. Data on your iPod will not be erased with this procedure.
Slide the "HOLD" switch from OFF to ON then to OFF.
Press and hold down both the "MENU" and center button* together until Apple logo appears on the screen. Release the buttons. (*Play/pause button on 4G "Click Wheel" iPods).
More details regarding fixing iPod problems can be found in Apple's "The Five R's" AT
http://www.apple.com/it/support/ipod/five_rs/

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Troubleshooting: Music Link: no check mark on iPod after connecting There are several possible causes for this: Loose Music Link connector
Make sure the dock connector is securely connected to your iPod.
If you use an iPod glove/case/jacket/etc, make sure it is not interfering with the dock connector.
Damaged connector(s): Check to make sure the Music Link dock connector and the iPod's dock receptacle are not damaged.
Other causes: with the iPod disconnected, change the radio mode to Music Link. "NO MAGAZINE" /" CD EJECT" or similar should appear on the radio display. If so, communication between radio and Music Link is okay. Perform a reset your iPod then re-connect it to Music Link. If still no check mark appears, then other possible causes are:
Strong electrical interference causing iPod not be able to communicate with the Music Link. Possible sources include: AC inverter, high power audio amplifier, neon lights, RF (Radio Frequency) generating devices (HAM, CB, etc). Remove the offending device or install electrical noise filters.
A plug on the Music Link is not inserted all the way.*
A cable is damaged.*
* Repair requires disassembly of center console and glove box area. It is highly recommended to have it serviced by qualified Acura Technician. Please contact your local Acura dealer.

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Troubleshooting: Music Link: the check mark remains on the iPod after disconnect

Some degree of delay is normal. However, if the delay is unusually long, then the iPod is locked up or slow to respond. Click the link to Troubleshooting: resetting your iPod at the top of the page.

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Troubleshooting: Music Link: I can't switch to iPod mode on my radio

First, re-check in your User's Guide to be sure you are trying to access the mode the correct way. If so, possible causes are:
A plug on the Music Link is not inserted all the way.*
A cable is damaged.*
Music Link has experienced some kind of electrical lockup.*
* Repair requires disassembly of center console and glove box area. It is highly recommended to have it serviced by qualified Acura Technician. Please contact your local Acura dealer.

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Troubleshooting: Music Link: the iPod didn't resume playing where it left off
Acura Music Link will default to Song Shuffle mode (DISC 6) if:

  • You disconnected the iPod during a search (i.e. while Music Link was reading the voice name files).
  • You started the engine during a search.
  • You shut off the car during a search.
  • The iPod's play queue is empty. This may happen, for example, after syncing to a computer, or reformatting the iPod.

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Troubleshooting: Music Link: I can't see song text (artist name, etc)
As noted elsewhere, most radios can't display song names from external CD changers, even if they do from XM Radio, navigation, or built-in CD players or changers. And the radios similarly do not offer search functions for external CD changers. The TTS software therefore provides a very handy function. However, please take time to study the materials related to TTS before you start using it, or you may find yourself frustrated.

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Troubleshooting: Music Link: Track number on the radio is blank
On some radios, the track number on the display may go blank when the track number reaches 100 (or multiples of). This is due to the fact that the Compact Disc specification sets maximum track number at 99. It will not cause any problem with operation of the Music Link.
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Troubleshooting: Music Link: Track number is different on different displays.
If your vehicle has multiple displays for track number, they may not match. Displays originally developed for systems without MP3 generally roll over at 99, but displays originally developed for systems with MP3 may roll over at 256 or 512 and so on. In such a case, song 257 in a playlist might show as "57" on one display but "02" on another.

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Troubleshooting: Music Link: iPod is not charging
If Music Link does not charge your iPod while the vehicle is running, or the key is in the Accessory (ACC) position, it may be that vehicle's battery voltage is low. Check the charging system to make sure that vehicle's charging system is okay. Also check that the iPod can charge from the AC charger.

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Troubleshooting: Music Link: No sound

  • If you made an empty selection, Music Link cannot play anything and will stop. This can happen, for example, if you select a playlist with no songs inside it. Either make a new search, or change to a shuffle mode.
  • If you cannot get any sound even in DISC 6, try turning off the radio, disconnecting the iPod, re-connecting the iPod (make sure it is on), and turning the radio on again. If there is still no sound, your Music Link needs to be serviced at your dealer.

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Troubleshooting: Music Link: Song stopped suddenly

First, re-play the track and see if it happens again. If not, then perhaps the iPod simply skipped due to vibration or a bump in the road. If this happens often, make sure the iPod is secured in your glove box somehow.
Try playing the song in iTunes and see if the song stops at the same point. You can also Get Info for the song (highlight the song and right- or control-click) and select Options to see if the Start Time or Stop Time option has been selected, and if it matches the time bar shown in iTunes when the song plays. If the file seems OK, re-load again from iTunes.
The audio file could be corrupted on the iPod. Re-load again from iTunes.

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Troubleshooting: Music Link: Song has noises (clicks, pops, etc), or silent gaps

  • First, re-play the track and see if it happens again. If not, then perhaps the iPod simply skipped due to vibration or a bump in the road. If this happens often, make sure the iPod is secured in your glove box somehow.

  • If it happens repeatedly, try playing the song in iTunes and see if the same problems occur. If so, the music file itself contains the noises. This could be because:

    • The music itself is like that. For example, The Who's album Live At Leeds originally sold with stickers stating that clicks, pops, feedback, and other noises were part of the performance.

    • The original master had such defects, and when compressed, they become more noticeable. (This is very rare but does happen).

    • You ripped from a CD with many scratches and the ripping program could not process data errors. It is recommended to turn on the "Use error correction¡K" option (found under Preferences a Advanced a Importing). If the CD is very damaged, you may have to try to repair it.

  • If the song plays without problems in iTunes, try deleting that file from the iPod and adding it freshly to the iPod.

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Troubleshooting: when I disconnected or reconnected the iPod, it is not in Shuffle mode any more
Here is what happens with Shuffle when you disconnect & reconnect the iPod:

  • If you disconnect the iPod while in Shuffle mode, the current playlist will be kept by the iPod. Shuffle mode cancels on your radio and on your iPod.
  • When you re-connect the iPod back to Acura Music Link, shuffle is turned off. The previous DISC number probably still shows on your radio, but you are actually in Resume Play. You are not actually in that disc mode until you start it by FWD/RWD. If you want to shuffle, you must hold RANDOM/RDM again.
  • DISC 6 (Shuffle Songs) is permanently shuffled, and the RANDOM/RDM indicator on your radio won't light up.

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Troubleshooting: TTS: No TTS voice while navigating iPod content

  • It is possible that during the TTS process, the iPod was too full and some or all of the TTS files were not transferred. See "How Do I Make My System Compatible With TTS?" in the top menu, particularly "Step 5: Check available free space on your iPod."
  • Otherwise, maybe you made an empty selection, for example a smart playlist whose rule did not fill it with any songs. Or, you tried to start the Playlists mode but there are no playlists on the iPod. In such cases, playback simply stops; try a different search.

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Troubleshooting: TTS: Search result does not match
If the song played does not match what you picked, several things might have happened:

  • Probably you added or deleted an audio file (including music videos) to the iPod, and forgot to re-run TTS. You must run and complete the TTS program every time you add, delete, or rename audio content-including music videos and video podcasts-on your iPod (even just one item!). Then, update the iPod from iTunes. Otherwise, the music played may not match the selection you made.
  • It is possible that during the TTS process, the iPod was too full and some or all of the TTS files were not transferred. See "How Do I Make My System Compatible With TTS?" in the top menu, particularly "Step 5: Check available free space on your iPod." You need to re-run TTS.
  • If you picked a TTS index or name a bit AFTER hearing it read aloud, it's possible that you actually picked the next item. If that happens again by mistake, you can FWD/RWD within 3 seconds to re-hear the last list.
  • One of your settings is not correct. See "How Do I Make My System Compatible With TTS?" in the top menu, particularly "Step 3: iTunes settings and procedures" and "Step 4: iPod settings, and videos on the iPod." Check carefully that you are meeting all the requirements. If you are Using TTS version 1.0, go to the "Downloads" section of this website to get the latest version.

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Troubleshooting: TTS: TTS voice announcements are heard during shuffle mode

  • If you are using a third party player management program instead of iTunes, operation is not guaranteed. Some third party player management programs may re-format the song database so that TTS voice files are visible to the iPod during shuffle.
  • If your iPod is automatically updated (synced) you might hear TTS files. Please see " Updating files on the iPod" under Step 4 of "How Do I Make My System Compatible With TTS?" This issue was fixed by Apple in iTunes 7, but you may have to wipe all TTS contents from the iPod, re-run, and re-sync.

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TTS voice pronunciations are wrong
The speech engine program in your computer relies on a phonetic dictionary that guides the program on how to pronounce each words and phrases for English based speech. Therefore, some foreign words from foreign or unexpected use of certain word patterns may cause the TTS program to pronounce the words or phrases incorrectly. Note that the speech engines may create different pronunciations on words that are all capital letters verses small letters.

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TTS voice is hard to understand
If you are not satisfied with the quality of the free Text-To-Speech voices in your computer, there are third party voices available for purchase from companies such as Cepstral (www.Cepstral.com) or AT&T Natural Voices (www.naturalvoices.att.com). Acura can make no guarantee as to the performance or compatibility of these voices; make sure their voices are compatible with the operating system on your computer.

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Troubleshooting: TTS: TTS voice announcements don't all sound the same
Troubleshooting: TTS: deleting/removing TTS files from iTunes/iPod
If TTS voice announcements don't all sound the same you probably changed the voice or voice speed on your computer but did not delete the old TTS voice files before you ran the Acura TTS program. You need to delete ALL the voice files from iTunes AND the iPod, then re-run TTS.

Here are helpful tips on how to identify TTS voice files in iTunes. TTS voice files have the following attributes:

  • All TTS voice files contain the word "TTS" in the comment field.
  • All TTS voice files are type is AIFF (Audio Interchange File Format).
  • TTS voice file sizes are usually less than 300 KB and only a few seconds long.

To delete the TTS voice files from iTunes:

Click "Library" in iTunes.
Type "TTS" in the search bar located in upper right corner of iTunes.
Verify searched songs are TTS voice files. (Use the criteria above).
Once you verify that all the files are TTS files, highlight all. (From the Edit menu you can "Select All").
Hit "DELETE" button.
When the "Are you sure you want to remove?" dialog appears, Click "Remove".
Select "Move to Trash" for Mac OS and "Move to Recycle Bin" for Windows.

To delete the TTS voice files from iTunes, click the iPod icon in iTunes to see the iPod contents, and repeat the above procedure.

Now you can re-run TTS to generate all new, matching voice entries.

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Troubleshooting: TTS: the TTS program cannot locate the iPod
If the TTS program cannot locate the iPod, a dialog box will appear.

Possible causes are:

  • An open dialog box in iTunes, for example "Do you want to update?" a Launch TTS manually once the iPod appears in iTunes. See "run TTS manually" in the menu at the top of the page.
  • Your iPod was slow to mount. Perhaps it was in deep sleep mode and slows to respond back to iTunes. Or, you are using USB1.1, which is not considered compatible due to inconsistent behavior. a Launch TTS manually once the iPod appears in iTunes. See "run TTS manually" in the menu at the top of the page.
  • You iPod's battery is too low and it will not power up. a Charge the iPod until you can turn it on, then connect it to your computer.
  • You have many programs open and not enough resources are left to run TTS. a Quit some applications or better yet reboot, and try again.
  • iTunes simply didn't recognize the iPod.
    • Check to see if the iPod is visible in the Mac Finder or Windows Explorer as a drive. If so a Leave the iPod connected. Quit iTunes. Restart iTunes.
    • If the computer doesn't see the iPod, try re-connecting the iPod. If that doesn't work, you can try rebooting. If that still doesn't work, either you have a corrupted driver, or a damaged iPod connector or cable.

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Troubleshooting: TTS: the TTS program does not launch automatically
AcuraHelper is a small background, always-on program that launches the TTS program when iTunes detects an iPod. If the TTS program does not launch automatically, possible causes are:

  • You did not have administrative rights during installation.
  • Incomplete install.
  • A virus/spyware detection program prevented modification to the system.
  • AcuraHelper program excluded from startup process.
  • Corrupted AcuraHelper program.
  • AcuraHelper was accidentally removed from startup items.

Re-install TTS. See "Installing the TTS software" at the top of the page.

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Troubleshooting: TTS: TTS stops (or Freezes) in the middle of process
  • Another application is conflicting with TTS. a Close other applications and try again. This will also help your computer to free up processing resources for TTS.
  • Background applications such as spyware or a virus are causing TTS to crash. a Run a spyware/virus detection program and to see if your computer is affected.
  • Your computer's speech engine encountered character(s) that it cannot process. This does not necessarily mean foreign characters like Korean or Russian. On rare occasions, even normal names like "Rush" can cause the computer's speech engine to freeze.
    • Determine when Acura TTS stopped processing. (In this example, let's say while processing album names)
    • Use the "Get Info" function to locate where the TTS voice files are stored in your computer.
    • Open the folder where the actual TTS voice files is located.
    • Sort the TTS voice file by creation date.
    • Identify the last TTS voice file created. (File name with actual album title in this example).
    • Open the contents of the iPod from iTunes. (Click on the iPod icon).
    • Sort the iPod content by title in ascending order. (In this example, by album title)
    • Examine the next unique album title to be processed. If it contains non ASCII character(s) in the song info, it may have caused Acura TTS to stop the process.
    • Edit the offending character in the song information on the iPod (AND in iTunes, to prevent a recurrence).
    • See "run TTS manually" in the menu at the top of the page.
  • Cannot read the iPod hard drive disc. See your authorized Apple Dealer. Or, click here to view Apple iPod support in a new window (disable popup blockers!) [link to http://www.apple.com/support/iPod]
  • USB or Firewire is not working. a Check if other USB/FireWire devices seem to work properly.
  • iPod cable poorly connected or damaged. a Try disconnecting and re-connecting both ends. If that doesn't work, try a different cable.
  • The iPod is corrupted. More details regarding fixing iPod problems can be found in Apple's "The Five R's." Click here to open in a new window (disable popup blockers!)http://www.apple.com/it/support/ipod/five_rs/

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Troubleshooting: other problems
If you experience other problems not noted above, please contact Acura Automobile Customer Service at 1-800-999-1009, Monday through Friday, 6 a.m. to 5 p.m. Pacific Standard Time. Please give your iPod serial number and type of iPod in addition to other requested information.

© 2006 American Honda Motor Co., Inc. - All Rights Reserved.
American Honda accepts no responsibility for any lost data on an iPod, even if the data is lost while using this product. Please maintain backups of all your data.
Music Link is a registered trademark of American Honda Motors, Inc.
Apple, the Apple logo, Mac, iTunes, and iPod are trademarks of Apple Computer, Inc., registered in the U.S.A. and other countries.
Windows is a trademark of Microsoft, Inc.

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